Royal Mail, Dorchester

2 Reviews
Royal Mail
DT1 1AA Dorchester - Poundbury
Dorset England
*This location is permanently closed. Please select a nearby branch.

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, more than 6 months ago

This morning just before 10.00am I took delivery of a signed-for letter; I was lucky because I was home to observe the postman not even try to deliver the letter as he had his little re ticket in his hand to put through the latter box to tell me I had missed the delivery! He did not try to ring the front door bell or knock; I only heard him as he had just posted another letter trough the letter box! To add insult to injury I received an email from the Dorchester sorting office two hours later telling me that they had just received the signed-for letter and would be delivering it later! When I find the appropriate place I will be lodging a formal complaint.

, more than 6 months ago

All I wanted was the phone number of my local sorting office, because I had sent a parcel and the person hadn't received it. I wanted to know if it had been returned even though I hadn't got a card. There was no tracking number on my Post Office receipt. It seems the Post Office has lost the parcel and now I have to give a refund through no fault of my own. And there's no category on your web site that covers this. You're keeping your customer at arm's length - why is there no phone number for my sorting office, and why do I have to ring a central and expensive number just to find out you can't (or won't) help me? Disgruntled customer, Dorset

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